Terms of Service
Terms and Conditions
Welcome to EVENTISITY PLANNING LTD. These Terms and Conditions outline the rules and regulations for the use of our services. By booking or engaging in our services, you agree to these terms. Please read them carefully.
1. Services
1.1 The Company provides event planning and coordination services as outlined in the service agreement specific to your booking.
1.2 A detailed scope of services will be included in a written proposal or agreement before the start of the event planning process.
2. Booking and Payment Terms
2.1 A signed contract and non-refundable deposit of 15-30% of the total event cost are required to secure your booking. The exact deposit amount will depend on the scope and size of the event.
2.2 Final payments must be made no later than 5 days before the event date. Failure to make the final payment within 48 hours after the due date will result in cancellation without a refund of payments made.
2.3 Payments are accepted via credit card, e-transfer, or EFT (Electronic Funds Transfer).
3. Cancellation and Refund Policy
3.1 Cancellation by the Client:
All cancellations must be submitted in writing. Refunds will be processed as follows:
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More than 30 days before the event: Refund of 80% of the total fee, minus the non-refundable deposit.
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15–30 days before the event: Refund of 30% of the total fee, minus the deposit.
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10–14 days before the event: Refund of 20% of the total fee, minus the deposit.
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Less than 10 days before the event: No refund.
3.2 The Company strongly encourages early cancellations if you decide not to proceed with the event. This allows us to manage resources effectively.
3.3 Cancellation by the Company:
In the rare event that the Company must cancel services, a full refund of all payments made, including the deposit, will be issued.
4. Client Responsibilities
4.1 The Client must provide accurate information and access to the necessary facilities, vendors, or equipment required for the event.
4.2 Any significant changes to event details (e.g., date, location, or guest count) must be communicated promptly and may require an amendment to the service agreement. Additional charges may apply.
5. Limitation of Liability
5.1 The Company is not liable for damages, delays, or disruptions caused by unforeseen circumstances, including but not limited to acts of God, government restrictions, or vendor failures.
5.2 Any damages to equipment, rental items, or facilities caused by the Client or their guests will be the Client’s responsibility.
6. Intellectual Property
6.1 All materials, designs, or event concepts created by the Company remain the property of the Company unless otherwise agreed in writing.
7. Confidentiality
7.1 The Company will keep all Client information confidential and will not share it with third parties without consent unless required by law.
8. Governing Law
8.1 These Terms and Conditions are governed by the laws of the province of British Columbia and the laws of Canada applicable therein.
9. Dispute Resolution
9.1 Informal Resolution:
In the event of a dispute, both parties agree to make a good faith effort to resolve the issue informally within 30 days of written notification.
9.2 Mediation:
If informal resolution fails, the dispute will be submitted to a neutral mediator located in British Columbia within 60 days. Mediation costs will be split equally unless otherwise agreed.
9.3 Arbitration:
If mediation does not resolve the dispute, the matter will be referred to binding arbitration under the Arbitration Act, SBC 2020, c. 2. The decision of the arbitrator will be final and binding.
9.4 Court Proceedings:
Either party may pursue court proceedings only if mediation and arbitration fail to resolve the issue. The courts of British Columbia will have exclusive jurisdiction.
10. Amendments
10.1 The Company reserves the right to amend these Terms and Conditions at any time. Clients will be notified of significant changes via email or written notice at least 7 days in advance of the amendment taking effect.
11. Acceptance of Terms
By engaging with our services, you confirm that you have read, understood, and agree to these Terms and Conditions.
For any questions or concerns, please contact us at:
EVENTISITY PLANNING LTD.